Free DHL shipping over 250€

SHIPPING & DELIVERY POLICY | LIEFERUNG


Berlin pickup & delivery options:

Thursday ~ Monday: 16:00 ~ 20:00

Pickup at our restaurant in Mitte | Delivery by taxi
Outside of our local delivery zone? We can arrange a taxi delivery for you, and you can pay the driver upon delivery. To offset the taxi fare, you will receive a voucher from us to use on your next order with the following conditions. You can receive this voucher for a pick up order as well.
over 250€ 15€ voucher
over 300€ 20€ voucher
over 400€ 30€ voucher
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Local hand delivery by ZENKICHI staff
Delivery time cannot be specified. Please stay home between 16:00-18:00 | Order minimum one day in advance. (No discount voucher is issued for local delivery.)
Available with 200€ minimum order, following charges apply
 
€5:
10117 | 10115 | 10119 | 10178 | 10179

€9:
13355 | 10405 | 10249 | 10179 | 10969 | 10961 | 10963 | 10785 | 10787 | 10557 | 10243  10435  10997

€12:
10551 | 10555 | 10623 | 10789 | 10777 | 10781 | 10783 | 10407  10625

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Free delivery with a minimum order of 350 € :
In addition to all the above areas, the following areas can also be delivered ;
12049 | 10437 | 10713 |10715 | 10709 | 10707 | 12101 | 10965 | 10587 | 10585 | 10825 | 10779 | 10717 | 10629 | 10627
 

Thank you for visiting and shopping at the ZENKICHI online shop.

We are happy to deliver anywhere in Berlin by taxi.
Please get in touch via our contact page to coordinate. 

Domestic Shipping Policy

Shipment processing time : within 2-3 business days( Mon. to Fri. ).
Orders are not shipped on weekends or holidays. 

Please allow additional days in transit for delivery, if we are experiencing
a high volume of orders, shipments may be delayed by a few days.
If there is a significant delay in shipment of your order, we'll notify you. 

Shipping charges will be calculated and displayed at checkout. 

Shipment Method 

All shipments are shipped via DHL Insured Standard : 3-5 business days. 
Delivery delays can occasionally occur. 
for up to 2kg : 8,50€
for 2,1kg - 5kg : 9,90€
for 5,1kg - 10kg : 12,50€
Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your
tracking number(s) once your order has shipped. 
The tracking number will be active within 24 hours.

Damages

If you receive damaged goods or products get lost during shipping, please contact sake[at]zenkichi[dot]de for a replacement or a refund. Please save all packaging materials and damaged goods before filing a claim. 

International Shipping Policy

We currently do not ship outside Germany.