SHIPPING & DELIVERY POLICY | LIEFERUNG

Berlin Local Delivery (within Berlin Ringbahn)
Wednesday ~ Saturday: 17:00 ~ 19:00

Local hand delivery by ZENKICHI staff

Delivery time is between 17:00~19:00 and cannot be specified.

Available with 200€ minimum order, following charges apply

Free delivery for orders over €300

€5:

10117 | 10115 | 10119 | 10178 | 10179

€9:

13355 | 10405 | 10249 | 10179 | 10969 | 10961 | 10963 | 10785 | 10787 | 10557 | 10243 | 10435 | 10997

€12:

10551 | 10555 | 10623 | 10789 | 10777 | 10781 | 10783 | 10407 | 10625

Available with 200€ minimum order/ Delivery fee €20:

12049 | 10437 | 10713 |10715 | 10709 | 10707 | 12101 | 10965 | 10587 | 10585 | 10825 | 10779 | 10717 | 10629 | 10627

Thank you for visiting and shopping at the ZENKICHI online shop.
Please get in touch via our contact page if you have any questions.

Domestic Shipping Policy

Shipment processing time : within 2-3 business days

Orders are not shipped on weekends or holidays.

Please allow additional days in transit for delivery, if we are experiencing
a high volume of orders, shipments may be delayed by a few days.
If there is a significant delay in shipment of your order, we'll notify you.

Shipping charges will be calculated and displayed at checkout.

Shipment Method

All shipments are shipped via DHL Insured Standard : 3-5 business days.

Delivery delays can occasionally occur.

for up to 2kg : 8,50€
for 2,1kg - 5kg : 9,90€
for 5,1kg - 10kg : 12,50€

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your
tracking number(s) once your order has shipped.

The tracking number will be active within 24 hours.

Damages

If you receive damaged goods or products get lost during shipping, please contact sake[at]zenkichi[dot]de for a replacement or a refund. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Germany.