Thank you for visiting and shopping at the ZENKICHI online shop.
Please get in touch via our contact page if you have any questions.

Domestic Shipping Policy
Shipment processing time : within 2-3 business days
Orders are not shipped on weekends or holidays. 
Please allow additional days in transit for delivery, if we are experiencing
a high volume of orders, shipments may be delayed by a few days.
If there is a significant delay in shipment of your order, we'll notify you. 
Shipping charges will be calculated and displayed at checkout. 

Shipment Method
All shipments are shipped via DHL Insured Standard : 3-5 business days. 
Delivery delays can occasionally occur. 
for up to 2kg : 8,50€
for 2,1kg - 5kg : 9,90€
for 5,1kg - 10kg : 12,50€

Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email 
containing your tracking number(s) once your order has shipped. 
The tracking number will be active within 24 hours.

If you receive damaged goods or products get lost during shipping,
please contact :  sake[at]zenkichi[dot]de
for a replacement or a refund.
Please save all packaging materials and damaged goods before filing a claim. 

International Shipping Policy
We currently do not ship outside Germany.